Made a phone call to change payment date and it could not have gone any easier......Very impressed with service
Had superb customer service with this bank and would like to particularly thank Liam for his professional and efficient manner.
Very poor. After initial application, received a letter a week later asking for further documents including a paper bank statement, which I had to purchase myself from my own bank as I am paperless. Then waited for a month before hearing that no-one had assessed my application despite holding my forwarded documents and that I would now have to re-apply with a new claim as 28 days had passed since I had initially contacted Ikano for a potential loan.Despite the pleasant manner of the customer services representative, I am a little bewildered at the lack of action. Would not recommend.
Very inexperienced staff by the name Liam whos claimed hes been working for the company for 4 years. Not confident whatsoever and muddles a lot as he goes by th script. Does not know what hes talking about and constantly checking back and forth with people for answers. Very poor service and most certainly a deceiving company who at the front of advertisement puts positive thoughts into their business with inexcusable reason to decline people. That I can say that surely as my credit is clean and with no problems and that comes from a mortgage owner for number of years.I do not recommend this company to anyone. Please do not make the mistake of choosing it as they make decisions based on their comfort and relaxation.
Got through to someone straight away and she was very polite and helpful great experience so far
Ikano Bank UK is a UK Bank based in Nottingham, East Midlands. Ikano Bank UK is located at Waterfront House, Station St, Nottingham NG2 3DQ, UK.
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