I've been using Nicholas Humphreys for over a year now, my agent Maddie has been brilliant ever since our property viewing and always gets issues resolved in our property really quickly.
This filthy agency rents out unfinished accomodations to students (archer house). Compensation has been promised but has yet to be specified 6 months in. Compensation was also promised for not being able to move in on time due to their incompetence however I have yet to receive that too. Laundry was unavailable for 2-3 weeks at the start. 6 months in it's difficult to receive mail and packages unless you want your packages to be opened by other people as packages were once dumped in a bag and left at the front entrance of the whole accommodation. No reception, no mailbox. Some items for the room such as the headboard was only given 4 months in, the TV was fitted on unprofessional so the TV came out of the wall however this was fixed.The common room is still unfinished and hasn't made any progress since November.It seems like they are trying to cut costs as the quality of this accommodation is not only awful but is unfinished. This in unacceptable and no one should even pay for an unfinished product when the finished product was promised for September 2018. At the time of this review it is February 2019. Unacceptable agency as they should look after their clients and only provide the best if they actually cared about customer satisfaction.Here is where a Nicholas Humphrey employee will write a lazy message explaining how it's not their fault even though these faults and problems occur due to ones incompetence.
Awful customer service. Cancelled our viewing twice, once 10 minutes before the viewing was meant to take place. We had already left to view the property. Would never recommend this letting agent. We were never treated as a customer, more of a chore.
I could not recommend Nicolas Humphries more. I recently found myself in the middle of a messy divorce and needing to sell 2 houses. I had never done anything to do with finances or managing the properties prior to the divorce, Kevin could not have been more supportive and helpful through the whole process. At no time did I feel pushed or rushed with decisions and he was always happy to answer my many queries and offer advice when needed. A very professional and yet friendly and helpful service that made the whole process of selling as stress free as possible.
Nicholas Humphreys were excellent with helping my friend and myself find a suitable property. Kirsty has remained professional and friendly at all times and has been a great help every step of the way. We both would highly recommend them.
Nicholas Humphreys Estate and Letting Agency - Nottingham is a UK Real Estate Agency based in Nottingham, East Midlands. Nicholas Humphreys Estate and Letting Agency - Nottingham is located at 6 Lenton Blvd, Nottingham NG7 2ES, UK.
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