Warm welcome at reception Friendly and efficient vet
The vet waffled, kept disappearing for long minutes at a time to "consult with colleagues", and never answered a question without mentioning half a dozen possibilitied. Our cat was clearly in distress (with a blocked urethra), and we were given a choice of 1000+ "gold-plated" treatment whose prognosis was, we were *eventually* told, "not great". Or euthanasia... but when I asked how much putting a cat down cost, that again resulted in him disappearing for five minutes, typing interminably on a computer, and then a list of multiple options. Really, I'd had enough at that point. I knew we were going to have to put the cat down, but I was damned if I was going to let this vague, waffly person without a skerrick of empathy in his body do the deed. We went down the road to Vets4Pets and received precise information, clear choices and excellent personal service from people who actually cared. The difference between the two was stark, and we'll never go back to Oak House vets again. I also want to emphasise: of course we were upset at what was coming the cat's way, but it wasn't our emotional state that made us infuriated with the lackadaisical vagueness we were confronted with here. Seriously: if you can't quote a price for putting a standard moggie down off the top of your head, you're doing it wrong.
I had to make the horrid choice of having my bunny put to sleep today. I'd never been to this vets before but the lady vet who i met today (Young blonde girl) made the process far more bearable than i could have imagined. She was incredibly compassionate,reassuring and honest and i'm so glad she was the one who we saw. I was sobbing my heart out and she made me feel a lot better and she was very patient with me. Thank you
DO NOT USE THIS VET. Our cat had a black substance on her underside. We bought a cone so she didn't lick it and tried to clean it off ourselves. Some came off but in the end we thought it best to get the hair shaved off by a vet. I rang Oak House Veterinary Centre and was told that this could probably be done within a consultation (30.90) When i was seen by the vet i was told we NEEDED two other members of staff for the shaving of a cat - 25 x 2Blood test 30-40Blood test results to be sent away and sent back 50THEIR recommended brand of Flea treatment 30 (The Frontline which we already had didn't work apparently)THEIR recommended brand of Flea Spray for our house 35Added to the consultation cost the final bill presented to me after 5 mins was around 240. I was able to find another vets the same day and they shaved the affected area all within the consultation for around 30. They mentioned the blood tests and flea treatment as they should but said as the cat did not seem in any distress it was not necessary. Problem solved and most importantly, a happy cat. Oak House Veterinary Centre clearly jumped on the opportunity to up-sell products and services that were simply not required. I imagine if I was a less assertive person I might have been guilt-tripped into paying in full. Avoid this vet at all costs. There are plenty of other good vets in Nottingham.
I'm shocked and appalled by what I experienced at this practice and would strongly advise anybody to go elsewhere. I took my cat in because she had a sniffly nose and a cold. The vet inspected her and said she'd got a gum infection and needed to have ALL of her large teeth removed, leaving her with just a few front ones (she's only 3 years old). She gave me a quote of over 350 to have this done. I wasn't keen on the idea of my cat living with no teeth so I took her to another vet for a 2nd opinion. I didn't tell them I had already had the above diagnosis. They told me she's got a mild gum infection and had strong, clean teeth and a week's course of antibiotics would clear it up. I paid 21 for the consultation and medicine and a week later the infection had started to clear up and now it is totally gone. I believe Oak House Veterinary practice over-charge and emotionally black-mailed me to get me to pay a large amount for traumatic surgery which would have a life-long impact on my cat, just so they could get more money. I am truly appalled and shocked at this and am furious that they could have convinced me to go ahead with the procedure and my poor cat would be chewing with her gums for the rest of her life. To make matters even worse, to treat the cold I was charged over 90, however my cat recovered after 2 days without taking any of the medicine. Absolutely disgraceful. Appalling practice which in my opinion does not have the welfare of animals as a priority. I will never go back.
Oak House Veterinary Centre Ltd is a UK Veterinary Care based in Nottingham, East Midlands. Oak House Veterinary Centre Ltd is located at 277 Woodborough Rd, Nottingham NG3 4JT, UK.
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