Poor quality for the price.
Good all round service and we'll pleased with purchase...lives up to what is advertised....
Brought a mattress, Really nice and comfy,cost abit more, Staff were helpful and polite.
I ordered a mattress from Dreams for 1800 - almost the most expensive one in the shop. However, the wrong one was actually entered into the order system and delivered. We didn't realise this until delivery day when the mattress was taken out of its packaging and we saw that it had a topper. We specifically did not want a mattress with a topper. The delivery men said it was worthless because the packaging had been opened and the store insisted that because the one that had been delivered matched with the order (although was not what we asked for or wanted!) they would not just take it away, we had to use the 30 day 'Comfort Guarantee' - which meant that we had to store it for 30 days while continuing to sleep on our old mattress. We chose a replacement mattress and paid even more money to have it delivered, but when the delivery men turned up (now 3 and a half months since the original order) they spotted a tiny mark on the mattress and refused to take it away. Everyone I spoke to at the company throughout this saga had a 'not my problem' attitude. The customer support representative I have contacted since claimed that we wanted a mattress with a topper and she knows this because the store staff remember our conversations since April and know more about what we want than we do. AVOID!!!!!!
After I made a thorough research about mattresses online, I thought it would be a good idea to try a few in person so I could feel their firmness before acquiring one. Once I got to Dreams Nottingham for that purpose, I was welcomed with a smile and some space so I could browse their store. I felt very comfortable while testing their mattreses and also found very easy to do it - since they have a handy colour scheme that makes easier to find exactly what you're searching for. Bought a mattress there and also paid for the collection service (which takes away your old mattress). Helpful staff in store and also delivery team.
Dreams Nottingham is a UK Furniture Store based in Nottingham, East Midlands. Dreams Nottingham is located at lady bay retail park, Meadow Ln, Nottingham NG2 3GZ, UK.
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