Always had great experiences here, I have frequent blowdrys, cuts and keratin treatments and have always loved my results. Fab customer service, also.
Went into jadore hair and beauty about a week ago had an awful experience. I booked In with a SENIOR STYLIST (Tiffany)who I felt as if she was too busy to even acknowledge me. She was talking to Katie the trainee I assume rudely, I was surprised at the way Tiffany was behaving. I understand its a busy day for hair dressing and appreciate how fast and swiftly they have to work but this was a horrible experience. She kept on looking at the clock telling me how busy she was she hardly even did anything to my hair I was so rushed out the door didnt even get a chance to say what I thought of my hair at the time was not offered any drinks magazine etc. I came home and all the people who saw me said u have had nothing done to your hair no trim like nothing no shape what so ever. I then contacted her and was trying to express my concern but she was so unprofessional about the whole situation she didnt even have the decency to come to the phone once again poor Katie was getting all the back log as her miserable receptionist wasnt their. I asked if I can speak to her and just make her aware of what I feel she was just communicating through her trainee staff who seemed very unsure of the whole situation as I wanted to speak to her I even said I will call back at a convenient time and she was just making excuses and not willing to come to the phone. Tiffany then went on to shout and said I can go in and pay further more 10 for a dry cut to fix the issue. I then arranged a consultation when I went in she was like whats the problem blaming me for causing stress within her salon I was confused thinking I havent done anything wrong Im a customer paying for a service that was not fulfilled in the slightest. She went on to moan and said Im wasting her time and was like whats the problem at this point I had enough she ended up cutting my hair telling me Their is nothing that could go wrong its long straight hair. Since then I have been and showed another hair dresser she said Their is no shape its uneven and looks ridiculous over all a very unhappy customer disappointed in The whole experience and very upset of the way I was treated and spoken to would never go back ever again and would definitely not recommend it if you love your hair dont go their ...!
I came here to get my balayage redone as it had grown out. While applying the colour, the stylist proceeded to backcomb my hair which they never usually do, so I was suspicious. Then once the toner had been applied, the stylist tried and failed to comb out my hair, because as predicted, the backcombing had left my fine hair in horrendous knots. Due to the pain she was inflicting on my sensitive scalp, I tried combing it myself to no avail. I made the decision to let the toner set as it is and proceed to shampoo and condition my hair, which made the knots easier to comb out. For the last hour of my appointment, I had to comb and dry my hair myself because I had lost all faith in the stylist. Plus, she didn't have time to cut it because the knot scenario had taken up most of my appointment. Once it was dry I found that I had highlights reminiscent of tiger stripes. When I initially complained, the stylist said it was because we couldn't comb my hair whilst the toner was on, and it would be fine if I toned it again. I proceeded to do this only to find that it had barely changed at all, and the error was a result of how the stylist applied the colour. I called and kindly told them the issue, asking for it to be redone or to be issued a full refund. The manager refused to take liability and told the receptionist to tell me that nothing could be done. This is terrible customer service, and now I'm going to have to pay more to get my hair fixed at another salon, which angers me. Don't come here unless you want them to mess up your hair and blame it on you!
I went to get my balayage done. I showed Tiffany a picture of what I wanted. After it was finished, I looked in to the mirror it was nothing like the picture I showed her. I came out looking like a tiger, extreamly strippy. I asked her what happened she said "if you wanted that colour we'll have to lift it even more and all your other hair" blah blah blah basically just saying every excuse there is and just trying to get me to leave. I'm like Tiffany .. sis ..if you needed to lift more to get to the colour I wanted then why didn't just you do that in the first place?!!?? If you're not able to achieve the colour I wanted why didn't you tell me?!? They strike me as incredibly lazy just not wanting to lift my hair colour anymore. And then later on they had the audacity to post a picture of my hair on their Instagram even though they knew the client was not happy. Also I did not conscent for them to post it. Trash placeResponse:A: When I show someone a picture, I expect them to know that I want to look exactly like the picture I showed them. I told you I didn't want so much contrast on top of my head *pointing to the picture. That meant that I want the brown root colour to be a similar colour to the highlights and gradually would get lighter at the bottom as more highlights are added. Instead now the top has more contrast then the bottom. Note that I asked you while I was sitting there waiting for my hair to lift if you were choosing a base colour for the rest of my hair to which you said that "we'll see what you need after the lift" to which I thought fair enough lets see how light the highlight will get then we'll choose the base root colour. B: I told you I didn't like it , I said "I don't like it", I was very clear about that. I was waiting for you to offer to rectify the situation instead you just gave me excuses, in which I got tired and left. C: If you couldn't lift it, why didn't you tell me in the beginning instead waited till you were done?D: I said you can take the photo, not post it online.
I booked on whim for a blow dry. (I happened to be in Nottingham for the weekend). I was very very happy with the result & only 10 with a junior stylist who was lovely. Service was great & I had lots of compliments about my hair from people when I went out that evening. I would recommend :)
J'adore Hair is a UK Hair Care based in Nottingham, East Midlands. J'adore Hair is located at 35 Talbot St, Nottingham NG1 5GL, UK.
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