I could rave about how amazing Steph from Toni and Guy is all day long! I have been seeing her for over 2 years and she is by far the best hairdresser Ive ever had. She is the loveliest person, puts you completely at ease and genuinely cares. She loves her job and is always expanding her knowledge and skill!
The care and attention I receive at the Nottingham salon is superb. Feel very valued as a customer and they always listen and provide great advice! Well worth a trip into the city for.
I went to T&G Nottingham seeking a colour change/consultation multiple times. During my first visit, I was sat down and had to wait roughly 40 minutes to be attended to despite 3 or 4 members of staff seemingly loitering around the salon freely. This is excusable as I didn't book an appointment, but what really ticked me off is that they didn't offer me a drink or anything of the sorts despite it being relatively hot outside. This is the first time this has happened to me at a Toni & Guy over years of quality service and attentive staff in multiple establishments through out the country.I came to my first appointment with high hopes, planning out my calendar in advance to include the actual colour change, however, I was more than disappointed. Again, I was sat down and had to wait roughly 20 minutes despite being on time and again, I wasn't offered a drink. They told me that the colour change I wanted would completely change the texture of my hair and damage it. I told them that this was fine and that I was okay with that, and that I liked the texture of bleached hair. I was still refused service because "I might not like it when it's done". That's literally what they told me.I came back a week later to my third, and hopefully last visit. This time, I was immediately sat down without having to wait half an hour, however, what I was told next absolutely shocked me. "You're very indecisive so I don't feel comfortable doing it until you've had a good think". Ladies and gentlemen, I, the customer, am indecisive. I don't know what I want so let T&G Nottingham TELL me what I want.In conclusion, T&G Nottingham is probably the absolute WORST T&G establishment I've been to in my entire life. The service is poor. The staff are inattentive, inexperienced and rude, but hey, if you like being told what you want and being called indecisive then this place is for you!
Ive had some excellent haircuts from here which can be difficult with curly hair. I never end up looking like a triangle and always feel valued.
Will cut my hair fantastically, and advised me well when trying to grow out a bad haircut (that was previously inflicted by a hairdresser in London recklessly razoring my hair). He has improved both the condition and style. Very happy!
Toni & Guy is a UK Hair Care based in Nottingham, East Midlands. Toni & Guy is located at 4 Cheapside, Nottingham NG1 2HU, UK.
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